upper level job

How much does an Outbound Call Center Supervisor, Sr. make in Michigan? The average Outbound Call Center Supervisor, Sr. salary in Michigan is $77,700 as of February 26, 2024, but the range typically falls between $66,500 and $90,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Call Center Supervisor, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Call Center Supervisor, Sr. Salary $56,303 MI February 26, 2024
25th Percentile Outbound Call Center Supervisor, Sr. Salary $66,500 MI February 26, 2024
50th Percentile Outbound Call Center Supervisor, Sr. Salary $77,700 MI February 26, 2024
75th Percentile Outbound Call Center Supervisor, Sr. Salary $90,300 MI February 26, 2024
90th Percentile Outbound Call Center Supervisor, Sr. Salary $101,772 MI February 26, 2024
25% $66,500 10% $56,303 90% $101,772 75% $90,300 $77,700 50%(Median) Didn’t find job title? Click
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Job Description

The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor, Sr. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Outbound Call Center Supervisor, Sr. typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Job Openings for Outbound Call Center Supervisor, Sr. in Michigan

Career Path for this job

  1. Down a level:

    Outbound Call Center Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Outbound Call Center Supervisor, Sr.

    3 - 5 years experience
    Bachelor's Degree

  3. Up a level:

    Outbound Call Center Manager

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Outbound Call Center Supervisor, Sr.

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Location Avg. Salary Date Updated
Location Taylor, MI Avg. Salary $79,073 Date Updated February 26, 2024
Location Acme, MI Avg. Salary $73,817 Date Updated February 26, 2024
Location Ada, MI Avg. Salary $75,963 Date Updated February 26, 2024
Location Addison, MI Avg. Salary $79,133 Date Updated February 26, 2024
Location Adrian, MI Avg. Salary $77,774 Date Updated February 26, 2024
Location Afton, MI Avg. Salary $72,783 Date Updated February 26, 2024
Location Ahmeek, MI Avg. Salary $74,404 Date Updated February 26, 2024
Location Akron, MI Avg. Salary $72,867 Date Updated February 26, 2024
Location Alanson, MI Avg. Salary $72,783 Date Updated February 26, 2024
Location Alba, MI Avg. Salary $72,783 Date Updated February 26, 2024

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