How much does an Outbound Call Center Supervisor, Sr. make in Pennsylvania? The average Outbound Call Center Supervisor, Sr. salary in Pennsylvania is $78,400 as of March 26, 2024, but the range typically falls between $67,000 and $91,100. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Outbound Call Center Supervisor, Sr. Salary | $56,621 | PA | March 26, 2024 |
25th Percentile Outbound Call Center Supervisor, Sr. Salary | $67,000 | PA | March 26, 2024 |
50th Percentile Outbound Call Center Supervisor, Sr. Salary | $78,400 | PA | March 26, 2024 |
75th Percentile Outbound Call Center Supervisor, Sr. Salary | $91,100 | PA | March 26, 2024 |
90th Percentile Outbound Call Center Supervisor, Sr. Salary | $102,663 | PA | March 26, 2024 |
Pearl Interactive Network, Inc. - Laguna Niguel, CA
Outbound Call Center Representative
Connoils LLC - Los Angeles, CA
WelbeHealth - Los Angeles, CA
Outbound Call Center Representative/ Inside Sales
Olympic Plumbing Technology - Olympia, WA
The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor, Sr. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Outbound Call Center Supervisor, Sr. typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Stroudsburg, PA | Avg. Salary $79,388 | Date Updated March 26, 2024 |
Location Aaronsburg, PA | Avg. Salary $76,169 | Date Updated March 26, 2024 |
Location Abbottstown, PA | Avg. Salary $76,483 | Date Updated March 26, 2024 |
Location Abington, PA | Avg. Salary $82,843 | Date Updated March 26, 2024 |
Location Ackermanville, PA | Avg. Salary $82,529 | Date Updated March 26, 2024 |
Location Acme, PA | Avg. Salary $73,342 | Date Updated March 26, 2024 |
Location Acosta, PA | Avg. Salary $70,515 | Date Updated March 26, 2024 |
Location Adah, PA | Avg. Salary $76,875 | Date Updated March 26, 2024 |
Location Adamsburg, PA | Avg. Salary $77,032 | Date Updated March 26, 2024 |
Location Adamstown, PA | Avg. Salary $78,132 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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