Outbound Call Center Supervisor, Sr. Salary in Topeka, Kansas
Outbound Call Center Supervisor, Sr. Salary in Topeka, KS
How much does an Outbound Call Center Supervisor, Sr. make in Topeka, KS? The average Outbound Call Center Supervisor, Sr. salary in Topeka, KS is $72,700 as of March 26, 2024, but the range typically falls between $62,100 and $84,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Outbound Call Center Supervisor, Sr. Salary | $52,449 | Topeka,KS | March 26, 2024 |
| 25th Percentile Outbound Call Center Supervisor, Sr. Salary | $62,100 | Topeka,KS | March 26, 2024 |
| 50th Percentile Outbound Call Center Supervisor, Sr. Salary | $72,700 | Topeka,KS | March 26, 2024 |
| 75th Percentile Outbound Call Center Supervisor, Sr. Salary | $84,400 | Topeka,KS | March 26, 2024 |
| 90th Percentile Outbound Call Center Supervisor, Sr. Salary | $95,052 | Topeka,KS | March 26, 2024 |
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Job Description
The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor, Sr. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Outbound Call Center Supervisor, Sr. typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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Down a level:
Outbound Call Center Supervisor
3 + years experience
Bachelor's Degree -
This Job:
Outbound Call Center Supervisor, Sr.
3 - 5 years experience
Bachelor's Degree -
Up a level:
Outbound Call Center Manager
5 + years experience
Bachelor's Degree
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About Topeka, Kansas
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Level of Education
- Outbound Call Center Supervisor, Sr. Salaries with a High School Diploma or Technical Certificate
- Outbound Call Center Supervisor, Sr. Salaries with an Associate's Degree
- Outbound Call Center Supervisor, Sr. Salaries with a Bachelor's Degree
- Outbound Call Center Supervisor, Sr. Salaries with a Master's Degree or MBA
- Outbound Call Center Supervisor, Sr. Salaries with a JD, MD, PhD or Equivalent
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About Topeka, Kansas Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kans....More
Topeka, Kansas area prices were up 1.3% from a year ago View the Cost of Living in Topeka, Kansas
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