Sr. Customer Service Center Traffic and Scheduling Analyst Salary in the United States

How much does a Sr. Customer Service Center Traffic and Scheduling Analyst make in the United States? The average Sr. Customer Service Center Traffic and Scheduling Analyst salary in the United States is $60,320 as of September 26, 2019, but the range typically falls between $53,760 and $70,150. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Sr. Customer Service Center Traffic and Scheduling Analyst at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, PAPA MURPHY'S HOLDINGS INC

Job Description

The Sr. Customer Service Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Sr. Customer Service Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Sr. Customer Service Center Traffic and Scheduling Analyst may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. Being a Sr. Customer Service Center Traffic and Scheduling Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Sr. Customer Service Center Traffic and Scheduling Analyst typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
53760
70150
60320

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
55160
75560
63280
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Sr. Customer Service Center Traffic and Scheduling Analyst in the United States. The base salary for Sr. Customer Service Center Traffic and Scheduling Analyst ranges from $53,760 to $70,150 with the average base salary of $60,320. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $55,160 to $75,560 with the average total cash compensation of $63,280.
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53760
70150

 

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