On-site Support Engineer V Salary in Michigan

The On-site Support Engineer V installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Provides on-site support and technical assistance with various products or equipment. Being a On-site Support Engineer V inspects and tests completed work to ensure the service meets quality and safety standards. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. In addition, On-site Support Engineer V develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products. Typically requires a bachelor's degree. Typically reports to a manager. Being a On-site Support Engineer V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a On-site Support Engineer V typically requires 10+ years of related experience. (Copyright 2024 Salary.com)

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