How much does a Technical Support & Customer Service Manager make in the United States? The average Technical Support & Customer Service Manager salary in the United States is $99,153 as of August 27, 2019, but the range typically falls between $84,033 and $116,753. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Jobs with a similar salary range to Technical Support & Customer Service Manager : Field Reimbursement Manager
The Technical Support & Customer Service Manager oversees the scheduling and training of field service representatives. Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Being a Technical Support & Customer Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Handles service contracts and directs support services. In addition, Technical Support & Customer Service Manager ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Technical Support & Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Technical Support & Customer Service Manager typically requires 3+ years of managerial experience. (Copyright 2019 Salary.com)
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Includes base and annual incentives