How much does a Contact Center Quality Analyst make in the United States? The average Contact Center Quality Analyst salary in the United States is $50,795 as of February 26, 2024, but the range typically falls between $43,413 and $58,118. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Quality Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst Salary $36,691 US February 26, 2024
25th Percentile Contact Center Quality Analyst Salary $43,413 US February 26, 2024
50th Percentile Contact Center Quality Analyst Salary $50,795 US February 26, 2024
75th Percentile Contact Center Quality Analyst Salary $58,118 US February 26, 2024
90th Percentile Contact Center Quality Analyst Salary $64,785 US February 26, 2024
25% $43,413 10% $36,691 90% $64,785 75% $58,118 $50,795 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Quality Analyst need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 15.12%
Customer Support 1.98%
Promotion 1.39%
Others 81.51%

Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Quality Analyst.

Salary.com job board provides millions of Contact Center Quality Analyst information for you to search for. Click on search button below to see Contact Center Quality Analyst job openings or enter a new job title here.

Job Openings for Contact Center Quality Analyst

Career Path for Contact Center Quality Analyst

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Contact Center Quality Analyst salary varies from city to city. Compared with national average salary of Contact Center Quality Analyst, the highest Contact Center Quality Analyst salary is in San Francisco, CA, where the Contact Center Quality Analyst salary is 25.0% above. The lowest Contact Center Quality Analyst salary is in Miami, FL, where the Contact Center Quality Analyst salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
43413
58118
50795

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44394
61545
52435
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in the United States. The base salary for Contact Center Quality Analyst ranges from $43,413 to $58,118 with the average base salary of $50,795. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,394 to $61,545 with the average total cash compensation of $52,435.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

43413
58118

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Recently searched related titles: Database Support Specialist, Dialer Analyst, Professional Development Trainer

Jobs with a similar salary range to Contact Center Quality Analyst : Viewing Agent, Registration Agent, NCIS Special Agent

Salary estimation for Contact Center Quality Analyst at companies like : McMunn Co, The Childrens Health Center, John Wetherhold, MD

Jobs with a similar salary range to Contact Center Quality Analyst : Csm

Contact Center Quality Analyst Salary in United States
Contact Center Quality Analyst Salary Graph, Regional Distribution and Summary