How much does a Contact Center Quality Analyst make in the United States? The average Contact Center Quality Analyst salary in the United States is $51,253 as of June 27, 2024, but the range typically falls between $43,802 and $58,647. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Quality Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst Salary $37,018 US June 27, 2024
25th Percentile Contact Center Quality Analyst Salary $43,802 US June 27, 2024
50th Percentile Contact Center Quality Analyst Salary $51,253 US June 27, 2024
75th Percentile Contact Center Quality Analyst Salary $58,647 US June 27, 2024
90th Percentile Contact Center Quality Analyst Salary $65,380 US June 27, 2024
25% $43,802 10% $37,018 90% $65,380 75% $58,647 $51,253 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Quality Analyst need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 15.12%
Customer Support 1.98%
Promotion 1.39%
Others 81.51%
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Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Quality Analyst
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Career Path for Contact Center Quality Analyst

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.

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Contact Center Quality Analyst salary varies from city to city. Compared with national average salary of Contact Center Quality Analyst, the highest Contact Center Quality Analyst salary is in San Francisco, CA, where the Contact Center Quality Analyst salary is 25.0% above. The lowest Contact Center Quality Analyst salary is in Miami, FL, where the Contact Center Quality Analyst salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
43802
58647
51253

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44794
62101
52902
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in the United States. The base salary for Contact Center Quality Analyst ranges from $43,802 to $58,647 with the average base salary of $51,253. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,794 to $62,101 with the average total cash compensation of $52,902.
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For a real-time salary target, tell us more about your role in the four categories below.

43802
58647

 

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Contact Center Quality Analyst Salary in United States
Contact Center Quality Analyst Salary Graph, Regional Distribution and Summary