Contact Center Quality Analyst Salary in the United States

How much does a Contact Center Quality Analyst make in the United States? The average Contact Center Quality Analyst salary in the United States is $44,683 as of May 31, 2019, but the range typically falls between $38,190 and $51,132. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Contact Center Quality Analyst at companies like : CAFEPRESS INC, HEALTHWAREHOUSE.COM INC, LIQUIDITY SERVICES INC

Job Description

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 1 to 2 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
38190
51132
44683

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39046
54143
46128
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in the United States. The base salary for Contact Center Quality Analyst ranges from $38,190 to $51,132 with the average base salary of $44,683. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,046 to $54,143 with the average total cash compensation of $46,128.
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38190
51132

 

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Job Openings for Contact Center Quality Analyst
Those that have already made the climb...
Allen J. Gula Jr., Executive Vice President and Chief Operations Officer, Retired
Synovus Financial Corp. operates as the bank holding company for Synovus Bank that provides various financial products and services. It offers integrated financial services, including commercial and retail banking, financial management, insurance, and mortgage services. The company's commercial banking services compris... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-0.7%
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