How much does a Contact Center Quality Analyst make in the United States? The average Contact Center Quality Analyst salary in the United States is $46,654 as of May 27, 2021, but the range typically falls between $39,874 and $53,381. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $39,874 10% $33,701 90% $59,507 75% $53,381 $46,654 50%(Median)
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Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2021 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
39874
53381
46654

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
40779
56524
48160
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in the United States. The base salary for Contact Center Quality Analyst ranges from $39,874 to $53,381 with the average base salary of $46,654. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $40,779 to $56,524 with the average total cash compensation of $48,160.
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39874
53381

 

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Skills associated with Contact Center Quality Analyst: Real Time Call Monitoring, Customer Service Metrics, Statistical Reporting, Performance Metrics ...More

Salary estimation for Contact Center Quality Analyst at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM INC, WILLIAMS SONOMA INC

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