The salary of a Contact Center Quality Analyst in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of March 01, 2025, the average annual salary for a Contact Center Quality Analyst in the United States is $52,197. According to Salary.com, salaries can range from a low of $37,696 to a high of $66,583, with most professionals earning between $44,607 and $59,727.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $59,727 | $4,977 | $1,149 | $29 |
| Average | $52,197 | $4,350 | $1,004 | $25 |
| 25th Percentile | $44,607 | $3,717 | $858 | $21 |
An entry-level Contact Center Quality Analyst with less than 1 year of experience earns about $51,045. With 1-2 years of experience, the average salary increases to $51,605. For 2-4 years of experience, the pay typically rises to $52,938. Senior-level professionals with 5-8 years of experience earn around $53,826, and those with over 8 years of experience can expect an average of $54,049.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Quality Analyst | $51,045 |
| Intermediate Level Contact Center Quality Analyst | $51,605 |
| Senior Level Contact Center Quality Analyst | $52,938 |
| Specialist Level Contact Center Quality Analyst | $53,826 |
| Expert Level Contact Center Quality Analyst | $54,049 |
| Entry Level | 2% |
| Mid Level | 1% |
| Senior Level | 1% |
| Top Level | 3% |
| Experienced | 4% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Contact Center Quality Analyst compensation over the past six years. For example, the median salary increased from $71,246 in 2023 to approximately $70,941 in 2024. (For a detailed analysis of Contact Center Quality Analyst salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Contact Center Quality Analyst information for you to search for. Click on search button below to see Contact Center Quality Analyst job openings or enter a new job title here.
Here are companies hiring for Contact Center Quality Analyst and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $52,197 | 65.9% | ||
| Bonus | $1,684 | 2.1% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,122 | 5.2% | ||
| 401K/403B | $2,263 | 2.9% | ||
| Disability | $1,078 | 1.4% | ||
| Healthcare | $8,352 | 10.5% | ||
| Pension | $2,910 | 3.7% | ||
| Time Off | $6,632 | 8.4% | ||
| Total Compensation | $79,237 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 2.8% |
| High School | 34.5% |
| Associates | 19.2% |
| Bachelors | 36.7% |
| Masters | 6.8% |
What Am I Worth?
The average annual salary of Contact Center Quality Analyst is $52,197. In case you are finding an easy salary calculator, the average hourly pay of Contact Center Quality Analyst is $25; the average weekly pay of Contact Center Quality Analyst is $1,004; the average monthly pay of Contact Center Quality Analyst is $4,350.
A Contact Center Quality Analyst's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Quality Analyst earns the most in San Jose, CA, where the annual salary of a Contact Center Quality Analyst is $65,507.
The highest pay for Contact Center Quality Analyst is $66,583.
The lowest pay for Contact Center Quality Analyst is $37,696.
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
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