How much does a Contact Center Quality Analyst make in Boston, MA? The average Contact Center Quality Analyst salary in Boston, MA is $51,669 as of June 28, 2020, but the range typically falls between $44,156 and $59,122. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $44,156 10% $37,317 90% $65,908 75% $59,122 $51,669 50%(Median)
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Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Quality Analyst in Boston, MA
Those that have already made the climb...
Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Understand the total compensation opportunity for a Contact Center Quality Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
44156
59122
51669

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45155
62605
53335
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in Boston, MA. The base salary for Contact Center Quality Analyst ranges from $44,156 to $59,122 with the average base salary of $51,669. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,155 to $62,605 with the average total cash compensation of $53,335.
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44156
59122

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Contact Center Quality Analyst Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Contact Center Quality Analyst: Service Level Agreements (SLA), Customer Service Metrics, Customer Service Monitoring Software, Real Time Call Monitoring ...More

Salary estimation for Contact Center Quality Analyst at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC