How much does a Contact Center Quality Analyst make in Brockton, MA? The average Contact Center Quality Analyst salary in Brockton, MA is $49,577 as of June 28, 2020, but the range typically falls between $42,369 and $56,728. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $42,369 10% $35,806 90% $63,240 75% $56,728 $49,577 50%(Median)
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Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Quality Analyst in Brockton, MA
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Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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Average Base Salary

Core compensation

 
 
 
42369
56728
49577

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
43326
60070
51176
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in Brockton, MA. The base salary for Contact Center Quality Analyst ranges from $42,369 to $56,728 with the average base salary of $49,577. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,326 to $60,070 with the average total cash compensation of $51,176.
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42369
56728

 

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About Brockton, Massachusetts    According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land an....More

Brockton, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Brockton, Massachusetts

Contact Center Quality Analyst Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Contact Center Quality Analyst: Service Level Agreements (SLA), Customer Service Metrics, Customer Service Monitoring Software, Real Time Call Monitoring ...More

Salary estimation for Contact Center Quality Analyst at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC