Contact Center Quality Analyst Salary in District of Columbia

How much does a Contact Center Quality Analyst make in District of Columbia? The average Contact Center Quality Analyst salary in District of Columbia is $50,445 as of January 20, 2020, but the range typically falls between $43,116 and $57,728. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $43,116 10% $36,442 90% $64,359 75% $57,728 $50,445 50%(Median)
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Job Description

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $50,191 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $50,191 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $50,191 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $50,191 Date Updated January 20, 2020
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