How much does a Contact Center Quality Analyst make in Pennsylvania? The average Contact Center Quality Analyst salary in Pennsylvania is $50,694 as of February 26, 2024, but the range typically falls between $43,326 and $58,002. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Quality Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst Salary $36,618 PA February 26, 2024
25th Percentile Contact Center Quality Analyst Salary $43,326 PA February 26, 2024
50th Percentile Contact Center Quality Analyst Salary $50,694 PA February 26, 2024
75th Percentile Contact Center Quality Analyst Salary $58,002 PA February 26, 2024
90th Percentile Contact Center Quality Analyst Salary $64,656 PA February 26, 2024
25% $43,326 10% $36,618 90% $64,656 75% $58,002 $50,694 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Quality Analyst need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 15.12%
Customer Support 1.98%
Promotion 1.39%
Others 81.51%

Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Quality Analyst.

Salary.com job board provides millions of Contact Center Quality Analyst information for you to search for. Click on search button below to see Contact Center Quality Analyst job openings or enter a new job title here.

Job Openings for Contact Center Quality Analyst in Pennsylvania

Select a city to view specific salary and bonus information for Contact Center Quality Analyst

Loading results...
Location Avg. Salary Date Updated
Location Stroudsburg, PA Avg. Salary $52,109 Date Updated February 26, 2024
Location Aaronsburg, PA Avg. Salary $49,103 Date Updated February 26, 2024
Location Abbottstown, PA Avg. Salary $49,693 Date Updated February 26, 2024
Location Abington, PA Avg. Salary $53,863 Date Updated February 26, 2024
Location Ackermanville, PA Avg. Salary $54,321 Date Updated February 26, 2024
Location Acme, PA Avg. Salary $48,065 Date Updated February 26, 2024
Location Acosta, PA Avg. Salary $46,772 Date Updated February 26, 2024
Location Adah, PA Avg. Salary $49,728 Date Updated February 26, 2024
Location Adamsburg, PA Avg. Salary $49,830 Date Updated February 26, 2024
Location Adamstown, PA Avg. Salary $50,530 Date Updated February 26, 2024

Career Path for Contact Center Quality Analyst

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Jobs with a similar salary range to Contact Center Quality Analyst : Csm

Contact Center Quality Analyst Salary in Pennsylvania
Contact Center Quality Analyst Salary Graph, Regional Distribution and Summary