Contact Center Quality Analyst, Sr. Salary in the United States

How much does a Contact Center Quality Analyst, Sr. make hourly in the United States? The average hourly wage for a Contact Center Quality Analyst, Sr. in the United States is $25 as of June 27, 2019, but the range typically falls between $22 and $29. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : DYCOM INDUSTRIES INC, EMCOR GROUP INC, MATRIX SERVICE CO

Jobs with a similar salary range to Contact Center Quality Analyst, Sr. : Archaeologist

Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)

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Understand the total hourly compensation opportunity for a Contact Center Quality Analyst, Sr., hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
22
29
25

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
22
31
26
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Quality Analyst, Sr. in the United States. The average hourly rate for Contact Center Quality Analyst, Sr. ranges from $22 to $29 with the average hourly pay of $25. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $22 to $31 with the average total hourly cash compensation of $26.
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22
29

 

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Job Openings for Contact Center Quality Analyst, Sr.

Career Path for Contact Center Quality Analyst, Sr.

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Timothy R. Estes , Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-0.7%
See more cities