How much does a Contact Center Quality Analyst, Sr. make in Columbia, MO? The average Contact Center Quality Analyst, Sr. salary in Columbia, MO is $51,927 as of October 30, 2019, but the range typically falls between $44,708 and $59,404. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
DYCOM INDUSTRIES INC
Fiscal Year Ended in 2019
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Columbia /kəˈlʌmbiə/ is a city in the U.S. state of Missouri. It is the county seat of Boone County and home to the University of Missouri. Founded in 1821, it is the principal city of the five-county Columbia metropolitan area. It is Missouri's fourth most-populous and fastest growing city, with an estimated 121,717 residents in 2017.
As a Midwestern college town, Columbia has a reputation for progressive politics, persuasive journalism, and public art. The tripartite establishment of Stephens College (1833), the University of Missouri (1839), and Columbia College (1851), which surround the c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in Columbia, MO. The base salary for Contact Center Quality Analyst, Sr. ranges from $44,708 to $59,404 with the average base salary of $51,927. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,742 to $62,425 with the average total cash compensation of $53,759.