Contact Center Quality Analyst, Sr. Salary in Delaware

How much does a Contact Center Quality Analyst, Sr. make in Delaware? The average Contact Center Quality Analyst, Sr. salary in Delaware is $56,286 as of January 20, 2020, but the range typically falls between $48,465 and $64,395. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $48,465 10% $41,344 90% $71,778 75% $64,395 $56,286 50%(Median)
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Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $57,080 Date Updated January 20, 2020
Location Delaware City, DE Avg. Salary $57,101 Date Updated January 20, 2020
Location Harrington, DE Avg. Salary $57,198 Date Updated January 20, 2020
Location Lewes, DE Avg. Salary $57,198 Date Updated January 20, 2020
Location Middletown, DE Avg. Salary $56,969 Date Updated January 20, 2020
Location Milford, DE Avg. Salary $57,198 Date Updated January 20, 2020
Location Rehoboth Beach, DE Avg. Salary $57,309 Date Updated January 20, 2020
Location Seaford, DE Avg. Salary $56,018 Date Updated January 20, 2020
Location Smyrna, DE Avg. Salary $56,994 Date Updated January 20, 2020
Location Bethany Beach, DE Avg. Salary $57,309 Date Updated January 20, 2020
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