Contact Center Quality Analyst, Sr. Salary in Florissant, Missouri

How much does a Contact Center Quality Analyst, Sr. make in Florissant, MO? The average Contact Center Quality Analyst, Sr. salary in Florissant, MO is $52,407 as of October 30, 2019, but the range typically falls between $45,121 and $59,953. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Salary range for a Contact Center Quality Analyst, Sr.
$45,121 to $59,953
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Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)

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Job Openings for Contact Center Quality Analyst, Sr. in Florissant, MO

Career Path for Contact Center Quality Analyst, Sr.

Those that have already made the climb...
Timothy R. Estes , Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
45121
59953
52407

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46165
63001
54256
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in Florissant, MO. The base salary for Contact Center Quality Analyst, Sr. ranges from $45,121 to $59,953 with the average base salary of $52,407. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,165 to $63,001 with the average total cash compensation of $54,256.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

45121
59953

 

Step 3 of 3

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About Florissant, Missouri    Florissant (/ˈflɒrɪsənt/ (listen)) is a city in St. Louis County, Missouri, within Greater St. Louis. It is a middle class second-ring northern subur....More

Florissant, Missouri  area prices were up 0.7% from a year ago    View the Cost of Living in Florissant, Missouri

Contact Center Quality Analyst, Sr. Salary in popular cities: Kansas CitySaint LouisSpringfield

Skills associated with Contact Center Quality Analyst, Sr.: Statistical Reporting, Customer Service Monitoring Software, Service Level Agreements (SLA), Training Needs Analysis ...More

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : BRIGHT HORIZONS FAMILY SOLUTIONS INC., DYCOM INDUSTRIES INC, EMCOR GROUP INC

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