How much does a Contact Center Quality Analyst, Sr. make in Gadsden, AL? The average Contact Center Quality Analyst, Sr. salary in Gadsden, AL is $53,052 as of April 26, 2022, but the range typically falls between $45,679 and $60,696. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Quality Analyst, Sr.
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2022 Salary.com)... View full job description
Job Openings for Contact Center Quality Analyst, Sr.
in Gadsden, AL
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What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northeast of Birmingham and 90 miles (140 km) southwest of Chattanooga, Tennessee. It is the primary city of the Gadsden Metropolitan Statistical Area, which has a population of 103,931. As of the 2010 census, the population of the city was 36,856, with an estimated population of 35,837 in 2016. Gadsden and Rome, Georgia, are the largest cities in the triangular area now defined by the interstate highways between Atlanta, Birmingham, and Chattanooga.
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in Gadsden, AL. The base salary for Contact Center Quality Analyst, Sr. ranges from $45,679 to $60,696 with the average base salary of $53,052. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,736 to $63,791 with the average total cash compensation of $54,929.