Contact Center Quality Analyst, Sr. Salary in Jefferson, Colorado

How much does a Contact Center Quality Analyst, Sr. make in Jefferson, CO? The average Contact Center Quality Analyst, Sr. salary in Jefferson, CO is $54,070 as of January 20, 2020, but the range typically falls between $46,556 and $61,859. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Search Contact Center Quality Analyst, Sr. Jobs in Jefferson, CO

25% $46,556 10% $39,715 90% $68,951 75% $61,859 $54,070 50%(Median)
Change Search Criteria

Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Quality Analyst, Sr..

Job Openings for Contact Center Quality Analyst, Sr. in Jefferson, CO

Career Path for Contact Center Quality Analyst, Sr.

Those that have already made the climb...
Timothy R. Estes , Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2019
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46556
61859
54070

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47631
65005
55982
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in Jefferson, CO. The base salary for Contact Center Quality Analyst, Sr. ranges from $46,556 to $61,859 with the average base salary of $54,070. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,631 to $65,005 with the average total cash compensation of $55,982.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

46556
61859

 

Step 3 of 3

How much should you be paid?

About Jefferson, Colorado    Jefferson is an unincorporated community and a U.S. Post Office in Park County, Colorado, United States. It is located the northern end of South Park....More

Jefferson, Colorado  area prices were up 0.4% from a year ago    View the Cost of Living in Jefferson, Colorado

Contact Center Quality Analyst, Sr. Salary in popular cities: DenverColorado SpringsAurora

Skills associated with Contact Center Quality Analyst, Sr.: Customer Service Metrics, Service Level Agreements (SLA), Statistical Reporting, Real Time Call Monitoring ...More

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : BRIGHT HORIZONS FAMILY SOLUTIONS INC., DYCOM INDUSTRIES INC, EMCOR GROUP INC

Jobs with a similar salary range to Contact Center Quality Analyst, Sr. : Archaeologist