How much does a Contact Center Quality Analyst, Sr. make in San Diego, CA? The average Contact Center Quality Analyst, Sr. salary in San Diego, CA is $64,677 as of February 26, 2024, but the range typically falls between $55,684 and $73,997. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Quality Analyst, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst, Sr. Salary $47,497 San Diego,CA February 26, 2024
25th Percentile Contact Center Quality Analyst, Sr. Salary $55,684 San Diego,CA February 26, 2024
50th Percentile Contact Center Quality Analyst, Sr. Salary $64,677 San Diego,CA February 26, 2024
75th Percentile Contact Center Quality Analyst, Sr. Salary $73,997 San Diego,CA February 26, 2024
90th Percentile Contact Center Quality Analyst, Sr. Salary $82,482 San Diego,CA February 26, 2024
25% $55,684 10% $47,497 90% $82,482 75% $73,997 $64,677 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Quality Analyst, Sr. need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

2.

Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.

3.

Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.

Coaching 4.76%
Auditing 14.29%
Calibration 14.29%
Others 66.66%

Job Description for Contact Center Quality Analyst, Sr.

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Quality Analyst, Sr..

Salary.com job board provides millions of Contact Center Quality Analyst, Sr. information for you to search for. Click on search button below to see Contact Center Quality Analyst, Sr. job openings or enter a new job title here.

Job Openings for Contact Center Quality Analyst, Sr. in San Diego, CA

Career Path for Contact Center Quality Analyst, Sr.

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, Sr., the first career path typically progresses to Contact Center Quality Manager.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Contact Center Quality Analyst, Sr. salary varies from city to city. Compared with national average salary of Contact Center Quality Analyst, Sr., the highest Contact Center Quality Analyst, Sr. salary is in San Francisco, CA, where the Contact Center Quality Analyst, Sr. salary is 25.0% above. The lowest Contact Center Quality Analyst, Sr. salary is in Miami, FL, where the Contact Center Quality Analyst, Sr. salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
55684
73997
64677

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
56972
77758
66963
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in San Diego, CA. The base salary for Contact Center Quality Analyst, Sr. ranges from $55,684 to $73,997 with the average base salary of $64,677. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,972 to $77,758 with the average total cash compensation of $66,963.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

55684
73997

 

Step 3 of 3

How much should you be paid?

About San Diego, California    According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Cany....More

San Diego, California  area prices were up 2.6% from a year ago    View the Cost of Living in San Diego, California

Contact Center Quality Analyst, Sr. Salary in popular cities: Los AngelesSan JoseSan Francisco

Skills associated with Contact Center Quality Analyst, Sr.: Service Level Agreements (SLA), Real Time Call Monitoring, Statistical Reporting, Training Needs Analysis ...More

Recently searched related titles: Quality Assurance Coach, Senior Biomedical Technician

Jobs with a similar salary range to Contact Center Quality Analyst, Sr. : Clinical Research Fellow, Gemologist, Able Seaman

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : Un Ngo, Cardozo Student Health Center, Mortgage Company NMLS