Contact Center Quality Analyst, Sr. Salary in Washington, District of Columbia

How much does a Contact Center Quality Analyst, Sr. make in Washington, DC? The average Contact Center Quality Analyst, Sr. salary in Washington, DC is $58,812 as of June 27, 2019, but the range typically falls between $50,635 and $67,287. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

About Washington, District of Columbia    Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia  area prices were up 1.3% from a year ago    View the Cost of Living in Washington, District of Columbia

Salary estimation for Contact Center Quality Analyst, Sr. at companies like : DYCOM INDUSTRIES INC, EMCOR GROUP INC, MATRIX SERVICE CO

Jobs with a similar salary range to Contact Center Quality Analyst, Sr. : Archaeologist

Job Description

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
50635
67287
58812

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51809
70709
60892
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in Washington, DC. The base salary for Contact Center Quality Analyst, Sr. ranges from $50,635 to $67,287 with the average base salary of $58,812. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,809 to $70,709 with the average total cash compensation of $60,892.
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For a real-time salary target, tell us more about your role in the four categories below.

50635
67287

 

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Job Openings for Contact Center Quality Analyst, Sr. in Washington, DC

Career Path for Contact Center Quality Analyst, Sr.

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Timothy R. Estes , Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2017
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