How much does a Contact Center Representative II make in Delaware? The average Contact Center Representative II salary in Delaware is $45,084 as of February 26, 2024, but the range typically falls between $39,397 and $52,454. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Representative II Salary | $34,219 | DE | February 26, 2024 |
25th Percentile Contact Center Representative II Salary | $39,397 | DE | February 26, 2024 |
50th Percentile Contact Center Representative II Salary | $45,084 | DE | February 26, 2024 |
75th Percentile Contact Center Representative II Salary | $52,454 | DE | February 26, 2024 |
90th Percentile Contact Center Representative II Salary | $59,164 | DE | February 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services
Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Contact Center Representative II.
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Bear, DE | Avg. Salary $46,289 | Date Updated February 26, 2024 |
Location Delaware City, DE | Avg. Salary $46,307 | Date Updated February 26, 2024 |
Location Harrington, DE | Avg. Salary $46,700 | Date Updated February 26, 2024 |
Location Lewes, DE | Avg. Salary $46,700 | Date Updated February 26, 2024 |
Location Middletown, DE | Avg. Salary $46,314 | Date Updated February 26, 2024 |
Location Milford, DE | Avg. Salary $46,700 | Date Updated February 26, 2024 |
Location Rehoboth Beach, DE | Avg. Salary $46,878 | Date Updated February 26, 2024 |
Location Seaford, DE | Avg. Salary $45,925 | Date Updated February 26, 2024 |
Location Smyrna, DE | Avg. Salary $46,362 | Date Updated February 26, 2024 |
Location Bethany Beach, DE | Avg. Salary $46,878 | Date Updated February 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II, the upper level is Contact Center Representative III and then progresses to Contact Center Supervisor.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Representative II salary of your education level.
Contact Center Representative II salary varies from country to country. There are several factors that mainly impact the Contact Center Representative II salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Representative II salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Representative II salary varies from category to category. Click below to see Contact Center Representative II salary in different categories.
About Delaware Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the ....More
Skills associated with Contact Center Representative II: Product Promotion, Customer Relationship Management (CRM) software, Prospecting, Ticketing/Tracking ...More
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