How much does a Contact Center Representative II make in Delaware? The average Contact Center Representative II salary in Delaware is $45,084 as of February 26, 2024, but the range typically falls between $39,397 and $52,454. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II Salary $34,219 DE February 26, 2024
25th Percentile Contact Center Representative II Salary $39,397 DE February 26, 2024
50th Percentile Contact Center Representative II Salary $45,084 DE February 26, 2024
75th Percentile Contact Center Representative II Salary $52,454 DE February 26, 2024
90th Percentile Contact Center Representative II Salary $59,164 DE February 26, 2024
25% $39,397 10% $34,219 90% $59,164 75% $52,454 $45,084 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

3.

Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services

Customer Service 17.17%
Promotion 1.15%
Technical Services 1.69%
Others 79.99%

Job Description for Contact Center Representative II

Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Representative II.

Salary.com job board provides millions of Contact Center Representative II information for you to search for. Click on search button below to see Contact Center Representative II job openings or enter a new job title here.

Job Openings for Contact Center Representative II in Delaware

Select a city to view specific salary and bonus information for Contact Center Representative II

Loading results...
Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $46,289 Date Updated February 26, 2024
Location Delaware City, DE Avg. Salary $46,307 Date Updated February 26, 2024
Location Harrington, DE Avg. Salary $46,700 Date Updated February 26, 2024
Location Lewes, DE Avg. Salary $46,700 Date Updated February 26, 2024
Location Middletown, DE Avg. Salary $46,314 Date Updated February 26, 2024
Location Milford, DE Avg. Salary $46,700 Date Updated February 26, 2024
Location Rehoboth Beach, DE Avg. Salary $46,878 Date Updated February 26, 2024
Location Seaford, DE Avg. Salary $45,925 Date Updated February 26, 2024
Location Smyrna, DE Avg. Salary $46,362 Date Updated February 26, 2024
Location Bethany Beach, DE Avg. Salary $46,878 Date Updated February 26, 2024

Career Path for Contact Center Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II, the upper level is Contact Center Representative III and then progresses to Contact Center Supervisor.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Jobs with a similar salary range to Contact Center Representative II : Call Center Rep, Telemarketer

Contact Center Representative II Salary in Delaware
Contact Center Representative II Salary Graph, Regional Distribution and Summary