How much does a Contact Center Representative II make in Gadsden, AL? The average Contact Center Representative II salary in Gadsden, AL is $41,578 as of February 26, 2024, but the range typically falls between $36,333 and $48,375. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II Salary $31,558 Gadsden,AL February 26, 2024
25th Percentile Contact Center Representative II Salary $36,333 Gadsden,AL February 26, 2024
50th Percentile Contact Center Representative II Salary $41,578 Gadsden,AL February 26, 2024
75th Percentile Contact Center Representative II Salary $48,375 Gadsden,AL February 26, 2024
90th Percentile Contact Center Representative II Salary $54,563 Gadsden,AL February 26, 2024
25% $36,333 10% $31,558 90% $54,563 75% $48,375 $41,578 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative jobs in Gadsden, Alabama

Contact Center Representative - Part Time

Pacific Service Credit Union - Concord, CA

Call Center Rep I or II

Oregon Pacific Bank - Florence, OR

What skills does a Contact Center Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

3.

Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services

Customer Service 34.68%
Promotion 2.32%
Technical Services 3.42%
Others 59.58%

Job Description for Contact Center Representative II

Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative II in Gadsden, AL

Career Path for Contact Center Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II, the upper level is Contact Center Representative III and then progresses to Contact Center Supervisor.

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Contact Center Representative II salary varies from city to city. Compared with national average salary of Contact Center Representative II, the highest Contact Center Representative II salary is in San Francisco, CA, where the Contact Center Representative II salary is 25.0% above. The lowest Contact Center Representative II salary is in Miami, FL, where the Contact Center Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
36333
48375
41578

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39612
54990
45918
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II in Gadsden, AL. The base salary for Contact Center Representative II ranges from $36,333 to $48,375 with the average base salary of $41,578. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,612 to $54,990 with the average total cash compensation of $45,918.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

36333
48375

 

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About Gadsden, Alabama    Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northe....More

Gadsden, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Gadsden, Alabama

Contact Center Representative II Salary in popular cities: BirminghamMontgomeryMobile

Skills associated with Contact Center Representative II: Product Promotion, Customer Relationship Management (CRM) software, Prospecting, Ticketing/Tracking ...More

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