How much does a Contact Center Representative II make in Mississippi? The average Contact Center Representative II salary in Mississippi is $39,360 as of February 26, 2024, but the range typically falls between $34,395 and $45,794. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II Salary $29,874 MS February 26, 2024
25th Percentile Contact Center Representative II Salary $34,395 MS February 26, 2024
50th Percentile Contact Center Representative II Salary $39,360 MS February 26, 2024
75th Percentile Contact Center Representative II Salary $45,794 MS February 26, 2024
90th Percentile Contact Center Representative II Salary $51,652 MS February 26, 2024
25% $34,395 10% $29,874 90% $51,652 75% $45,794 $39,360 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

3.

Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services

Customer Service 17.17%
Promotion 1.15%
Technical Services 1.69%
Others 79.99%

Job Description for Contact Center Representative II

Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative II in Mississippi

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Location Avg. Salary Date Updated
Location Olive Branch, MS Avg. Salary $40,736 Date Updated February 26, 2024
Location Abbeville, MS Avg. Salary $40,591 Date Updated February 26, 2024
Location Aberdeen, MS Avg. Salary $37,365 Date Updated February 26, 2024
Location Ackerman, MS Avg. Salary $37,233 Date Updated February 26, 2024
Location Algoma, MS Avg. Salary $37,233 Date Updated February 26, 2024
Location Alligator, MS Avg. Salary $38,839 Date Updated February 26, 2024
Location Amory, MS Avg. Salary $37,233 Date Updated February 26, 2024
Location Anguilla, MS Avg. Salary $38,866 Date Updated February 26, 2024
Location Arcola, MS Avg. Salary $39,236 Date Updated February 26, 2024
Location Arkabutla, MS Avg. Salary $40,591 Date Updated February 26, 2024

Career Path for Contact Center Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II, the upper level is Contact Center Representative III and then progresses to Contact Center Supervisor.

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Contact Center Representative II Salary in Mississippi
Contact Center Representative II Salary Graph, Regional Distribution and Summary