How much does a Contact Center Representative III make in Chicago, IL? The average Contact Center Representative III salary in Chicago, IL is $53,711 as of February 26, 2024, but the range typically falls between $46,834 and $62,560. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative III Salary $40,574 Chicago,IL February 26, 2024
25th Percentile Contact Center Representative III Salary $46,834 Chicago,IL February 26, 2024
50th Percentile Contact Center Representative III Salary $53,711 Chicago,IL February 26, 2024
75th Percentile Contact Center Representative III Salary $62,560 Chicago,IL February 26, 2024
90th Percentile Contact Center Representative III Salary $70,617 Chicago,IL February 26, 2024
25% $46,834 10% $40,574 90% $70,617 75% $62,560 $53,711 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative jobs in Chicago, Illinois

Outbound Call Center Representative

The Federal Savings Bank - Clifton Park, NY

Contact Center Representative - Part Time

Pacific Service Credit Union - Concord, CA

Contact Center Representative

ALOHA PACIFIC FEDERAL CREDIT UNION - Honolulu, HI

What skills does a Contact Center Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 7.14%
Inside Sales 1.1%
Promotion 0.81%
Others 90.95%

Job Description for Contact Center Representative III

Contact Center Representative III makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative III processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative III identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative III in Chicago, IL

Career Path for Contact Center Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III, the first career path typically progresses to Contact Center Supervisor.

Those that have already made the climb...
John D. Rainey, Former Chief Financial Officer and EVP, Global Customer Operations
PayPal Holdings, Inc. operates a technology platform that enables digital payments on behalf of merchants and consumers worldwide. The company provides payment solutions under the PayPal, PayPal Credit, Braintree, Venmo, Xoom, PayPal Zettle, Hyperwallet, PayPal Honey, and Paidy names. Its payments platform allows consu... More
Fiscal Year Ended in 2022
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Contact Center Representative III salary varies from city to city. Compared with national average salary of Contact Center Representative III, the highest Contact Center Representative III salary is in San Francisco, CA, where the Contact Center Representative III salary is 25.0% above. The lowest Contact Center Representative III salary is in Miami, FL, where the Contact Center Representative III salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46834
62560
53711

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
50979
75263
60828
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative III in Chicago, IL. The base salary for Contact Center Representative III ranges from $46,834 to $62,560 with the average base salary of $53,711. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,979 to $75,263 with the average total cash compensation of $60,828.
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46834
62560

 

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About Chicago, Illinois    Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third mos....More

Chicago, Illinois  area prices were up 0.8% from a year ago    View the Cost of Living in Chicago, Illinois

Contact Center Representative III Salary in popular cities: AuroraRockfordJoliet

Skills associated with Contact Center Representative III: Product Promotion, Inbound Sales Calls, Ticketing/Tracking, Needs Based Selling ...More

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