Contact Center Scheduler, Sr. Salary in the United States

How much does a Contact Center Scheduler, Sr. make in the United States? The average Contact Center Scheduler, Sr. salary in the United States is $59,808 as of September 26, 2019, but the range typically falls between $52,567 and $67,425. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Scheduler, Sr.: Workforce Management Software, Real time Contact Volume Monitoring, Real time Contact Traffic Control, Performance Metrics ...More

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Salary estimation for Contact Center Scheduler, Sr. at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Job Description

Contact Center Scheduler, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Being a Contact Center Scheduler, Sr. may provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Additionally, Contact Center Scheduler, Sr. typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Scheduler, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
52567
67425
59808

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
54088
71885
62256
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduler, Sr. in the United States. The base salary for Contact Center Scheduler, Sr. ranges from $52,567 to $67,425 with the average base salary of $59,808. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,088 to $71,885 with the average total cash compensation of $62,256.
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52567
67425

 

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Patricia B. Prichep , Senior Vice President of Operations and Secretary
CEL-SCI CORP
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2018
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Contact Center Scheduler, Sr. Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%