How much does a Contact Center Scheduler, Sr. make in the United States? The average Contact Center Scheduler, Sr. salary in the United States is $61,942 as of May 27, 2021, but the range typically falls between $54,448 and $69,839. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Contact Center Scheduler, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Being a Contact Center Scheduler, Sr. may provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Additionally, Contact Center Scheduler, Sr. typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Scheduler, Sr. typically requires 2 to 4 years of related experience. (Copyright 2021 Salary.com)... View full job description
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Fiscal Year Ended in 2019
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Dallas, TX
Demonstrates an understanding of medical terminology, procedures and diagnosis necessary to perform appropriate scheduling.
July 07, 2020
Requires corrected vision and hearing to normal range for telephone contacts.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduler, Sr. in the United States. The base salary for Contact Center Scheduler, Sr. ranges from $54,448 to $69,839 with the average base salary of $61,942. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,021 to $74,454 with the average total cash compensation of $64,479.