Contact Center Scheduler, Sr. Salary in District of Columbia

How much does a Contact Center Scheduler, Sr. make in District of Columbia? The average Contact Center Scheduler, Sr. salary in District of Columbia is $67,009 as of January 20, 2020, but the range typically falls between $58,905 and $75,553. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $58,905 10% $51,527 90% $83,332 75% $75,553 $67,009 50%(Median)
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Job Description

Contact Center Scheduler, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Being a Contact Center Scheduler, Sr. may provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Additionally, Contact Center Scheduler, Sr. typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Scheduler, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $66,672 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $66,672 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $66,672 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $66,672 Date Updated January 20, 2020
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