How much does a Contact Center Scheduler II make in Virginia? The average Contact Center Scheduler II salary in Virginia is $63,063 as of February 26, 2024, but the range typically falls between $54,114 and $72,915. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Scheduler II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Scheduler II Salary $45,966 VA February 26, 2024
25th Percentile Contact Center Scheduler II Salary $54,114 VA February 26, 2024
50th Percentile Contact Center Scheduler II Salary $63,063 VA February 26, 2024
75th Percentile Contact Center Scheduler II Salary $72,915 VA February 26, 2024
90th Percentile Contact Center Scheduler II Salary $81,885 VA February 26, 2024
25% $54,114 10% $45,966 90% $81,885 75% $72,915 $63,063 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Scheduler II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

3.

Triage: Triage (/ˈtriːɑːʒ, triˈɑːʒ/) is the process of determining the priority of patients' treatments based on the severity of their condition. This rations patient treatment efficiently when resources are insufficient for all to be treated immediately; influencing the order and priority of emergency treatment, emergency transport, or transport destination for the patient. This article covers the various types of triage systems as it occurs in medical emergencies, including the prehospital setting, disasters, and emergency department treatment, along with their limitations and ethical considerations.

Customer Service 13.35%
Billing 1.61%
Triage 0.89%
Others 84.15%

Job Description for Contact Center Scheduler II

Contact Center Scheduler II is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler II may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Scheduler II in Virginia

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Location Avg. Salary Date Updated
Location Annandale, VA Avg. Salary $70,625 Date Updated February 26, 2024
Location Virginia State University, VA Avg. Salary $63,189 Date Updated February 26, 2024
Location Abingdon, VA Avg. Salary $54,980 Date Updated February 26, 2024
Location Accomac, VA Avg. Salary $59,979 Date Updated February 26, 2024
Location Achilles, VA Avg. Salary $59,941 Date Updated February 26, 2024
Location Afton, VA Avg. Salary $57,809 Date Updated February 26, 2024
Location Alberta, VA Avg. Salary $62,809 Date Updated February 26, 2024
Location Aldie, VA Avg. Salary $70,308 Date Updated February 26, 2024
Location Alexandria, VA Avg. Salary $70,625 Date Updated February 26, 2024
Location Altavista, VA Avg. Salary $58,002 Date Updated February 26, 2024

Career Path for Contact Center Scheduler II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Scheduler II, the first career path typically starts with a Contact Center Scheduler III position, and then progresses to Contact Center Scheduling Supervisor.

Additionally, the second career path typically starts with a Contact Center Traffic and Scheduling Analyst III position, and then progresses to Contact Center Traffic and Scheduling Supervisor.

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Contact Center Scheduler II Salary in Virginia
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