How much does a Contact Center Supervisor make in Alexandria, LA? The average Contact Center Supervisor salary in Alexandria, LA is $57,678 as of February 26, 2024, but the range typically falls between $50,685 and $66,383. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Supervisor Salary $44,318 Alexandria,LA February 26, 2024
25th Percentile Contact Center Supervisor Salary $50,685 Alexandria,LA February 26, 2024
50th Percentile Contact Center Supervisor Salary $57,678 Alexandria,LA February 26, 2024
75th Percentile Contact Center Supervisor Salary $66,383 Alexandria,LA February 26, 2024
90th Percentile Contact Center Supervisor Salary $74,309 Alexandria,LA February 26, 2024
25% $50,685 10% $44,318 90% $74,309 75% $66,383 $57,678 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.

Customer Service 13.23%
Inside Sales 0.56%
Quality Assurance 0.97%
Others 85.24%

Job Description for Contact Center Supervisor

Contact Center Supervisor supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Supervisor coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Supervisor responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Supervisor in Alexandria, LA
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Fiscal Year Ended in 2021
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Contact Center Supervisor salary varies from city to city. Compared with national average salary of Contact Center Supervisor, the highest Contact Center Supervisor salary is in San Francisco, CA, where the Contact Center Supervisor salary is 25.0% above. The lowest Contact Center Supervisor salary is in Miami, FL, where the Contact Center Supervisor salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Step 1 of 3

Understand the total compensation opportunity for a Contact Center Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
50685
66383
57678

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
59547
82670
70305
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Supervisor in Alexandria, LA. The base salary for Contact Center Supervisor ranges from $50,685 to $66,383 with the average base salary of $57,678. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,547 to $82,670 with the average total cash compensation of $70,305.
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50685
66383

 

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About Alexandria, Louisiana    Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the sout....More

Alexandria, Louisiana  area prices were up 1.2% from a year ago    View the Cost of Living in Alexandria, Louisiana

Contact Center Supervisor Salary in popular cities: New OrleansBaton RougeShreveport

Skills associated with Contact Center Supervisor: Inbound Sales Calls, Business Development, Outbound Sales Calls, Staff Coaching/Training ...More

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