How much does a Contact Center Director make in the United States? The average Contact Center Director salary in the United States is $146,694 as of November 25, 2020, but the range typically falls between $126,138 and $175,643. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Tips on Business Travel by Air during Coronavirus

25% $126,138 10% $107,422 90% $202,000 75% $175,643 $146,694 50%(Median)
Change Search Criteria
Check out Contact Center Director jobs in Virginia

Coordinator of Client Services - US Telecommute

Scheduling Experts - Alexandria, VA

Director Of Operations - Real Estate

Artur Guney Real Estate - Alexandria, VA

Child Care Director

Bright Horizons Children's Centers - Arlington, VA

Job Description for Contact Center Director

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Director.

Job Openings for Contact Center Director

Career Path for Contact Center Director

Those that have already made the climb...
Eric J. Haas, Former Senior Vice President, Production and Development
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Fiscal Year Ended in 2019
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
126138
175643
146694

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
144530
216923
174217
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Director in the United States. The base salary for Contact Center Director ranges from $126,138 to $175,643 with the average base salary of $146,694. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $144,530 to $216,923 with the average total cash compensation of $174,217.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

126138
175643

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Contact Center Director: Service Request Management Process, Call Center Management, Customer Support Policies, Standards and Procedures, Workforce Management Software ...More

Salary estimation for Contact Center Director at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, KOSMOS ENERGY LTD