Contact Center Director Salary in Auburn, Alabama

How much does a Contact Center Director make in Auburn, AL? The average Contact Center Director salary in Auburn, AL is $128,462 as of November 25, 2019, but the range typically falls between $110,463 and $153,819. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2019 Salary.com)

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Career Path for Contact Center Director

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Dean Tinsley , Senior Vice President, Operations
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
Fiscal Year Ended in 2018
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City, State Compared to national average
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Step 1 of 3

Understand the total compensation opportunity for a Contact Center Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
110463
153819
128462

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
126569
189964
152568
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Director in Auburn, AL. The base salary for Contact Center Director ranges from $110,463 to $153,819 with the average base salary of $128,462. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $126,569 to $189,964 with the average total cash compensation of $152,568.
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110463
153819

 

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About Auburn, Alabama    The city of Auburn lies in western Lee County and is bordered by the city of Opelika to the northeast and by Chambers County to the north. The city st....More

Auburn, Alabama  area prices were up 1.5% from a year ago    View the Cost of Living in Auburn, Alabama

Contact Center Director Salary in popular cities: BirminghamMontgomeryMobile

Skills associated with Contact Center Director: Call Center Management, Service Request Management Process, Workforce Management Software, Call Center Operations ...More

Salary estimation for Contact Center Director at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, KOSMOS ENERGY LTD