Contact Center Director Salary in New Jersey

How much does a Contact Center Director make in New Jersey? The average Contact Center Director salary in New Jersey is $158,112 as of October 30, 2019, but the range typically falls between $135,960 and $189,320. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Salary range for a Contact Center Director
$135,960 to $189,320
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Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2019 Salary.com)

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Location Avg. Salary Date Updated
Location Bayonne, NJ Avg. Salary $163,318 Date Updated October 30, 2019
Location Bergenfield, NJ Avg. Salary $164,748 Date Updated October 30, 2019
Location Bloomfield, NJ Avg. Salary $164,891 Date Updated October 30, 2019
Location East Brunswick, NJ Avg. Salary $165,691 Date Updated October 30, 2019
Location Hoboken, NJ Avg. Salary $173,042 Date Updated October 30, 2019
Location Irvington, NJ Avg. Salary $163,318 Date Updated October 30, 2019
Location Lakewood, NJ Avg. Salary $162,884 Date Updated October 30, 2019
Location Middlesex, NJ Avg. Salary $160,457 Date Updated October 30, 2019
Location Passaic, NJ Avg. Salary $164,891 Date Updated October 30, 2019
Location Union, NJ Avg. Salary $163,318 Date Updated October 30, 2019
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