Contact Center Director Salary in Pennsylvania

How much does a Contact Center Director make in Pennsylvania? The average Contact Center Director salary in Pennsylvania is $143,303 as of December 26, 2019, but the range typically falls between $123,225 and $171,592. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $123,225 10% $104,944 90% $197,347 75% $171,592 $143,303 50%(Median)
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Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Stroudsburg, PA Avg. Salary $147,805 Date Updated December 26, 2019
Location Aaronsburg, PA Avg. Salary $138,938 Date Updated December 26, 2019
Location Abbottstown, PA Avg. Salary $139,757 Date Updated December 26, 2019
Location Abington, PA Avg. Salary $154,130 Date Updated December 26, 2019
Location Ackermanville, PA Avg. Salary $155,002 Date Updated December 26, 2019
Location Acme, PA Avg. Salary $135,873 Date Updated December 26, 2019
Location Acosta, PA Avg. Salary $132,218 Date Updated December 26, 2019
Location Adah, PA Avg. Salary $140,575 Date Updated December 26, 2019
Location Adamsburg, PA Avg. Salary $140,862 Date Updated December 26, 2019
Location Adamstown, PA Avg. Salary $142,427 Date Updated December 26, 2019
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