Contact Center Director Salary in Washington

How much does a Contact Center Director make in Washington? The average Contact Center Director salary in Washington is $153,355 as of December 26, 2019, but the range typically falls between $131,868 and $183,627. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $131,868 10% $112,305 90% $211,189 75% $183,627 $153,355 50%(Median)
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Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Aberdeen, WA Avg. Salary $146,635 Date Updated December 26, 2019
Location Acme, WA Avg. Salary $146,300 Date Updated December 26, 2019
Location Addy, WA Avg. Salary $141,293 Date Updated December 26, 2019
Location Adna, WA Avg. Salary $146,635 Date Updated December 26, 2019
Location Airway Heights, WA Avg. Salary $142,442 Date Updated December 26, 2019
Location Albion, WA Avg. Salary $141,293 Date Updated December 26, 2019
Location Allyn, WA Avg. Salary $154,542 Date Updated December 26, 2019
Location Almira, WA Avg. Salary $141,293 Date Updated December 26, 2019
Location Amanda Park, WA Avg. Salary $146,635 Date Updated December 26, 2019
Location Amboy, WA Avg. Salary $148,645 Date Updated December 26, 2019
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