How much does a Contact Center Quality Assurance Auditor make in Massachusetts? The average Contact Center Quality Assurance Auditor salary in Massachusetts is $56,178 as of February 26, 2024, but the range typically falls between $50,611 and $63,777. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Quality Assurance Auditor Salary | $45,543 | MA | February 26, 2024 |
25th Percentile Contact Center Quality Assurance Auditor Salary | $50,611 | MA | February 26, 2024 |
50th Percentile Contact Center Quality Assurance Auditor Salary | $56,178 | MA | February 26, 2024 |
75th Percentile Contact Center Quality Assurance Auditor Salary | $63,777 | MA | February 26, 2024 |
90th Percentile Contact Center Quality Assurance Auditor Salary | $70,695 | MA | February 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $54,355 | Date Updated February 26, 2024 |
Location Barnstable, MA | Avg. Salary $54,940 | Date Updated February 26, 2024 |
Location Fitchburg, MA | Avg. Salary $55,034 | Date Updated February 26, 2024 |
Location Hyannis, MA | Avg. Salary $54,750 | Date Updated February 26, 2024 |
Location Leominster, MA | Avg. Salary $54,353 | Date Updated February 26, 2024 |
Location Malden, MA | Avg. Salary $58,160 | Date Updated February 26, 2024 |
Location Methuen, MA | Avg. Salary $55,130 | Date Updated February 26, 2024 |
Location Newton, MA | Avg. Salary $58,160 | Date Updated February 26, 2024 |
Location Revere, MA | Avg. Salary $58,160 | Date Updated February 26, 2024 |
Location Weymouth, MA | Avg. Salary $56,369 | Date Updated February 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Quality Assurance Auditor, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Manager | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Quality Assurance Auditor salary of your education level.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Quality Assurance Auditor salary varies from category to category. Click below to see Contact Center Quality Assurance Auditor salary in different categories.
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Contact Center Quality Assurance Auditor: Real Time Call Monitoring, Training Needs Analysis, Statistical Reporting, Customer Service Monitoring Software ...More
Recently searched related titles: Quality Assurance Call Center
Salary estimation for Contact Center Quality Assurance Auditor at companies like : Maryland Prob/Pretrial, DMstryker finance, a division of stryker sales Corp, Lleco Petroleum Products Inc