How much does a Contact Center Quality Manager make in Bakersfield, CA? The average Contact Center Quality Manager salary in Bakersfield, CA is $80,098 as of April 27, 2020, but the range typically falls between $65,595 and $96,003. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Quality Manager
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)... View full job description
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
BONANZA CREEK ENERGY INC
Fiscal Year Ended in 2018
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in West Palm Beach, FL
Create and maintain a Quality Definitions Document identifying decisions around scoring, observation frequency, timing of coaching/feedback, roles and responsibilities, use of reports, etc.
July 09, 2019
Set the direction for quality initiatives in the Contact Center.
August 17, 2019
Participate in multi-disciplinary quality and service improvement initiatives as appropriate.
Bakersfield is a city in and the county seat of Kern County, California, United States. It covers about 151 sq mi (390 km2) near the southern end of the San Joaquin Valley and the Central Valley region. Bakersfield's population is around 380,000, making it the 9th-most populous city in California and the 52nd-most populous city in the nation. The Bakersfield–Delano Metropolitan Statistical Area, which includes all of Kern County, had a 2010 census population of 839,631, making it the 62nd-largest metropolitan area in the United States. The more built-up urban area that includes Bakersfield and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Browse Related Job Categories With Contact Center Quality Manager
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Contact Center Quality Manager, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Bakersfield, CA. The base salary for Contact Center Quality Manager ranges from $65,595 to $96,003 with the average base salary of $80,098. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $70,664 to $106,505 with the average total cash compensation of $87,869.