How much does a Contact Center Quality Manager make in Brockton, MA? The average Contact Center Quality Manager salary in Brockton, MA is $81,065 as of June 28, 2020, but the range typically falls between $66,380 and $97,158. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $66,380 10% $53,009 90% $111,810 75% $97,158 $81,065 50%(Median)
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Job Description for Contact Center Quality Manager

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Quality Manager in Brockton, MA
Those that have already made the climb...
Eric J. Haas, Former Senior Vice President, Production and Development
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Fiscal Year Ended in 2019
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Average Base Salary

Core compensation

 
 
 
66380
97158
81065

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
71512
107780
88924
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Brockton, MA. The base salary for Contact Center Quality Manager ranges from $66,380 to $97,158 with the average base salary of $81,065. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $71,512 to $107,780 with the average total cash compensation of $88,924.
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66380
97158

 

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About Brockton, Massachusetts    According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land an....More

Brockton, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Brockton, Massachusetts

Contact Center Quality Manager Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Contact Center Quality Manager: Training Needs Analysis, Performance Metrics, Statistical Reporting, Customer Service Monitoring Software ...More

Salary estimation for Contact Center Quality Manager at companies like : Bonanza Creek Energy, Inc., KINDER MORGAN, INC., Kosmos Energy Ltd.