How much does a Contact Center Quality Manager make in Columbia, MO? The average Contact Center Quality Manager salary in Columbia, MO is $71,850 as of October 30, 2019, but the range typically falls between $58,835 and $86,122. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2019 Salary.com)
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
BONANZA CREEK ENERGY INC
Fiscal Year Ended in 2018
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in West Palm Beach, FL
Assure that all quality materials are branded and aligned with NYULH FGP strategic goals and core values.
May 09, 2019
Assure that all documentation maintains standards for version control and are centrally located.
May 09, 2019
Assure regular and consistent calibrations, program evaluation, and enhancements.
Columbia /kəˈlʌmbiə/ is a city in the U.S. state of Missouri. It is the county seat of Boone County and home to the University of Missouri. Founded in 1821, it is the principal city of the five-county Columbia metropolitan area. It is Missouri's fourth most-populous and fastest growing city, with an estimated 121,717 residents in 2017.
As a Midwestern college town, Columbia has a reputation for progressive politics, persuasive journalism, and public art. The tripartite establishment of Stephens College (1833), the University of Missouri (1839), and Columbia College (1851), which surround the c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Columbia, MO. The base salary for Contact Center Quality Manager ranges from $58,835 to $86,122 with the average base salary of $71,850. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $63,389 to $95,533 with the average total cash compensation of $78,821.