How much does a Contact Center Quality Manager make in Flagstaff, AZ? The average Contact Center Quality Manager salary in Flagstaff, AZ is $68,361 as of November 25, 2019, but the range typically falls between $55,981 and $81,933. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2019 Salary.com)
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
BONANZA CREEK ENERGY INC
Fiscal Year Ended in 2018
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in West Palm Beach, FL
Assist (as appropriate) in the agent hiring process, including participating in interviews and supporting onboarding initiatives for new employees.
May 15, 2019
Set the direction for quality initiatives in the Contact Center.
May 24, 2019
Collaborate with Contact Center leadership, Human Resources, and Marketing to provide a continuous feedback loop related to desired competencies, entry requisites, work processes, etc.
Flagstaff is a city in and the county seat of Coconino County in northern Arizona, in the southwestern United States. In 2015, the city's estimated population was 70,320. Flagstaff's combined metropolitan area has an estimated population of 139,097. The city is named after a ponderosa pine flagpole made by a scouting party from Boston (known as the "Second Boston Party") to celebrate the United States Centennial on July 4, 1876.
Flagstaff lies near the southwestern edge of the Colorado Plateau, along the western side of the largest contiguous ponderosa pine forest in the continental United Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Browse Related Job Categories With Contact Center Quality Manager
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Contact Center Quality Manager, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Flagstaff, AZ. The base salary for Contact Center Quality Manager ranges from $55,981 to $81,933 with the average base salary of $68,361. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,310 to $90,891 with the average total cash compensation of $74,989.