Contact Center Quality Manager Salary in Jefferson, Colorado

How much does a Contact Center Quality Manager make in Jefferson, CO? The average Contact Center Quality Manager salary in Jefferson, CO is $74,814 as of January 20, 2020, but the range typically falls between $61,264 and $89,674. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Search Contact Center Quality Manager Jobs in Jefferson, CO

25% $61,264 10% $48,928 90% $103,203 75% $89,674 $74,814 50%(Median)
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Job Description

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Quality Manager.

Job Openings for Contact Center Quality Manager in Jefferson, CO
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Dean Tinsley , Senior Vice President, Operations
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
Fiscal Year Ended in 2018
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Average Base Salary

Core compensation

 
 
 
61264
89674
74814

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
66004
99476
82075
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Jefferson, CO. The base salary for Contact Center Quality Manager ranges from $61,264 to $89,674 with the average base salary of $74,814. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $66,004 to $99,476 with the average total cash compensation of $82,075.
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61264
89674

 

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About Jefferson, Colorado    Jefferson is an unincorporated community and a U.S. Post Office in Park County, Colorado, United States. It is located the northern end of South Park....More

Jefferson, Colorado  area prices were up 0.4% from a year ago    View the Cost of Living in Jefferson, Colorado

Contact Center Quality Manager Salary in popular cities: DenverColorado SpringsAurora

Skills associated with Contact Center Quality Manager: Real Time Call Monitoring, Service Level Agreements (SLA), Performance Metrics, Statistical Reporting ...More

Salary estimation for Contact Center Quality Manager at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN INC, KOSMOS ENERGY LTD