How much does a Contact Center Quality Manager make in Jefferson, CO? The average Contact Center Quality Manager salary in Jefferson, CO is $74,814 as of January 20, 2020, but the range typically falls between $61,264 and $89,674. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
BONANZA CREEK ENERGY INC
Fiscal Year Ended in 2018
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in West Palm Beach, FL
Assist (as appropriate) in the agent hiring process, including participating in interviews and supporting onboarding initiatives for new employees.
May 15, 2019
Set the direction for quality initiatives in the Contact Center.
May 24, 2019
Collaborate with Contact Center leadership, Human Resources, and Marketing to provide a continuous feedback loop related to desired competencies, entry requisites, work processes, etc.
Jefferson is an unincorporated community and a U.S. Post Office in Park County, Colorado, United States. It is located the northern end of South Park, along U.S. Route 285, approximately 15 miles (24 km) northeast of Fairplay, at the western foot of Kenosha Pass. It lies 6 miles (10 km) from Como, 23 miles (37 km) from Bailey, and 37 miles (60 km) from Breckenridge. The town consists largely of a strip of retail businesses along U.S. Route 285, as well as a small unpaved grid of houses and trailers on the south side of the highway. The most notable landmarks in town are a historic one-room ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Jefferson, CO. The base salary for Contact Center Quality Manager ranges from $61,264 to $89,674 with the average base salary of $74,814. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $66,004 to $99,476 with the average total cash compensation of $82,075.