How much does a Contact Center Quality Manager make in Sun Valley, NV? The average Contact Center Quality Manager salary in Sun Valley, NV is $75,152 as of June 28, 2020, but the range typically falls between $61,537 and $90,071. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Quality Manager
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)... View full job description
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Kosmos Energy Ltd.
Fiscal Year Ended in 2019
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in West Palm Beach, FL
Assist (as appropriate) in the agent hiring process, including participating in interviews and supporting onboarding initiatives for new employees.
December 01, 2019
Collaborate with Contact Center leaders to define overall goals, desired outcomes, and objectives.
December 05, 2019
Act as process analyst by identifying efficiency gains driven by quality initiatives in the Contact Center.
Sun Valley is a census-designated place (CDP) in Washoe County, Nevada, United States. The population was 19,299 at the 2010 census. It is north of Reno and is part of the Reno–Sparks Metropolitan Statistical Area.
The community is located within Sun Valley approximately three miles north of Reno on Nevada State Route 443.
According to the United States Census Bureau, the CDP has a total area of 14.9 square miles (38.6 km2), all land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Manager in Sun Valley, NV. The base salary for Contact Center Quality Manager ranges from $61,537 to $90,071 with the average base salary of $75,152. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $66,296 to $99,918 with the average total cash compensation of $82,437.