How much does a Contact Center Representative I - Inbound make in Boston, MA? The average Contact Center Representative I - Inbound salary in Boston, MA is $35,352 as of June 28, 2020, but the range typically falls between $32,178 and $39,934. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $32,178 10% $29,289 90% $44,105 75% $39,934 $35,352 50%(Median)
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Job Description for Contact Center Representative I - Inbound

Contact Center Representative I - Inbound answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative I - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Additionally, Contact Center Representative I - Inbound typically reports to a supervisor or manager. The Contact Center Representative I - Inbound possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Representative I - Inbound in Boston, MA
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Timothy R. Estes, Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
32178
39934
35352

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
32988
42688
36671
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I - Inbound in Boston, MA. The base salary for Contact Center Representative I - Inbound ranges from $32,178 to $39,934 with the average base salary of $35,352. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $32,988 to $42,688 with the average total cash compensation of $36,671.
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32178
39934

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Contact Center Representative I - Inbound Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Contact Center Representative I - Inbound: VoIP Software, Service Operations, Service Management, Service Desk Management ...More

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Salary estimation for Contact Center Representative I - Inbound at companies like : BRIGHT HORIZONS FAMILY SOLUTIONS INC., DYCOM INDUSTRIES INC, EMCOR Group, Inc.

Jobs with a similar salary range to Contact Center Representative I - Inbound : Contact Center Representative, Contact Center Specialist, Customer Care Center Representative