How much does a Contact Center Representative I - Inbound make in Gadsden, AL? The average Contact Center Representative I - Inbound salary in Gadsden, AL is $33,520 as of February 26, 2024, but the range typically falls between $30,019 and $38,533. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative I - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative I - Inbound Salary $26,832 Gadsden,AL February 26, 2024
25th Percentile Contact Center Representative I - Inbound Salary $30,019 Gadsden,AL February 26, 2024
50th Percentile Contact Center Representative I - Inbound Salary $33,520 Gadsden,AL February 26, 2024
75th Percentile Contact Center Representative I - Inbound Salary $38,533 Gadsden,AL February 26, 2024
90th Percentile Contact Center Representative I - Inbound Salary $43,097 Gadsden,AL February 26, 2024
25% $30,019 10% $26,832 90% $43,097 75% $38,533 $33,520 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative I - Inbound jobs in Gadsden, Alabama

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What skills does a Contact Center Representative I - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.

3.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

Customer Service 34.99%
Telemarketing 2.16%
Microsoft Office 3.26%
Others 59.59%

Job Description for Contact Center Representative I - Inbound

Contact Center Representative I - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative I - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative I - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative I - Inbound in Gadsden, AL

Career Path for Contact Center Representative I - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative I - Inbound, the upper level is Contact Center Representative II - Inbound and then progresses to Inbound Contact Center Supervisor.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
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Contact Center Representative I - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative I - Inbound, the highest Contact Center Representative I - Inbound salary is in San Francisco, CA, where the Contact Center Representative I - Inbound salary is 25.0% above. The lowest Contact Center Representative I - Inbound salary is in Miami, FL, where the Contact Center Representative I - Inbound salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
30019
38533
33520

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
31233
41036
35174
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I - Inbound in Gadsden, AL. The base salary for Contact Center Representative I - Inbound ranges from $30,019 to $38,533 with the average base salary of $33,520. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,233 to $41,036 with the average total cash compensation of $35,174.
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30019
38533

 

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About Gadsden, Alabama    Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northe....More

Gadsden, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Gadsden, Alabama

Contact Center Representative I - Inbound Salary in popular cities: BirminghamMontgomeryMobile

Skills associated with Contact Center Representative I - Inbound: Order Processing, Data Entry-Keyboarding, Ticketing/Tracking, Service Management ...More

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