How much does a Contact Center Representative I make in the United States? The average Contact Center Representative I salary in the United States is $37,289 as of January 26, 2023, but the range typically falls between $32,480 and $46,232. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $32,480 10% $28,103 90% $54,374 75% $46,232 $37,289 50%(Median)
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Job Description for Contact Center Representative I

Contact Center Representative I makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative I processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative I identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2023 Salary.com)... View full job description

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Job Openings for Contact Center Representative I
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John D. Rainey, Chief Financial Officer and Executive Vice President, Global Customer Operations
PayPal Holdings, Inc. operates as a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. Its payment solutions include PayPal, PayPal Credit, Braintree, Venmo, Xoom, and iZettle products. The company's Payments Platform allows consumer... More
Fiscal Year Ended in 2020
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Representative I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
32480
46232
37289

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
33971
51410
40153
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I in the United States. The base salary for Contact Center Representative I ranges from $32,480 to $46,232 with the average base salary of $37,289. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,971 to $51,410 with the average total cash compensation of $40,153.
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32480
46232

 

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Skills associated with Contact Center Representative I: Needs Based Selling, Product Promotion, Business Development, Prospecting ...More

Salary estimation for Contact Center Representative I at companies like : Block, Inc., PayPal Holdings, Inc., RE/MAX HOLDINGS INC