1. What is the average salary of a Contact Center Representative I?
The average annual salary of Contact Center Representative I is $39,441.
In case you are finding an easy salary calculator,
the average hourly pay of Contact Center Representative I is $19;
the average weekly pay of Contact Center Representative I is $758;
the average monthly pay of Contact Center Representative I is $3,287.
2. Where can a Contact Center Representative I earn the most?
A Contact Center Representative I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Contact Center Representative I earns the most in San Jose, CA, where the annual salary of a Contact Center Representative I is $49,498.
3. What is the highest pay for Contact Center Representative I?
The highest pay for Contact Center Representative I is $54,418.
4. What is the lowest pay for Contact Center Representative I?
The lowest pay for Contact Center Representative I is $30,963.
5. What are the responsibilities of Contact Center Representative I?
Contact Center Representative I makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative I processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative I identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
6. What are the skills of Contact Center Representative I
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
3.)
Back Office: The back office is the administration and support personnel who are not client-facing. Back-office personnel provide essential functions to the business.
