upper level job

What is the highest and lowest pay for Contact Center Representative I?

As of December 01, 2024, the average annual pay of Contact Center Representative I in Chula Vista, CA is $42,359. While Salary.com is seeing that the highest pay for Contact Center Representative I in Chula Vista, CA can go up to $58,444 and the lowest down to $33,254, but most earn between $37,593 and $50,779. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I in the United States.

Contact Center Representative I Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $47,280 $3,940 $909 $23
Average $39,441 $3,287 $758 $19
25th Percentile $35,003 $2,917 $673 $17

Average Salary

25% $37,593 10% $33,254 90% $58,444 75% $50,779 $42,359 50%(Median) Didn’t find job title? Click
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View Contact Center Representative I Salary by Hour, Week, Month, Year

Salary.com provides you with accurate and diversified Contact Center Representative I salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Contact Center Representative I hourly pay, weekly pay, monthly pay and so on.

Last Updated on December 01, 2024
Last Updated on December 01, 2024
Levels Salary
Entry Level Contact Center Representative I $40,722
Intermediate Level Contact Center Representative I $42,136
Senior Level Contact Center Representative I $46,888
Specialist Level Contact Center Representative I $46,888
Expert Level Contact Center Representative I $47,263
$40,722 0 yr
$42,136 < 2 yrs
$46,888 2-4 yrs
$46,888 5-8 yrs
$47,263 > 8 yrs
Last Updated on December 01, 2024
Entry Level 3%
Mid Level 7%
Senior Level 19%
Top Level 19%
Experienced 20%
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Last Updated on December 01, 2024

Job Openings of Contact Center Representative I

Salary.com job board provides millions of Contact Center Representative I information for you to search for. Click on search button below to see Contact Center Representative I job openings or enter a new job title here.

Cost of Living In Chula Vista, CA

Cost of Living in Chula Vista , CA is
50.4% Higher
than the National Average
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Best-Paid Skills and Qualifications for Contact Center Representative I

What skills does a Contact Center Representative I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.

3.

Back Office: The back office is the administration and support personnel who are not client-facing. Back-office personnel provide essential functions to the business.

Customer Service 17.95%
Telemarketing 1.58%
Back Office 1.09%
Others 79.38%
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What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Contact Center Representative I higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Coaching, you can get a 43% salary raise. If you are good at Service Delivery, your salary will increase by 31%. If you are expert in Data Processing, your salary will rise by 27%.
Skill Salary Demand
Coaching
$60,574
43%
Service Delivery
$55,491
31%
Data Processing
$53,796
27%
Claim Processing
$53,796
27%
Building Relationships
$47,442
12%
Verbal Communication
$46,172
9%
Last Updated on December 01, 2024

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average salary for a Contact Center Representative I is $42,359 per year in Chula Vista, CA, updated at December 01, 2024.
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