How much does a Contact Center Representative II - Inbound make in Boston, MA? The average Contact Center Representative II - Inbound salary in Boston, MA is $38,964 as of June 28, 2020, but the range typically falls between $34,576 and $43,592. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $34,576 10% $30,581 90% $47,805 75% $43,592 $38,964 50%(Median)
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Job Description for Contact Center Representative II - Inbound

Contact Center Representative II - Inbound answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative II - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Additionally, Contact Center Representative II - Inbound typically reports to a supervisor or manager. The Contact Center Representative II - Inbound gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Representative II - Inbound in Boston, MA
Those that have already made the climb...
Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Understand the total compensation opportunity for a Contact Center Representative II - Inbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
34576
43592
38964

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
36277
47850
41674
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II - Inbound in Boston, MA. The base salary for Contact Center Representative II - Inbound ranges from $34,576 to $43,592 with the average base salary of $38,964. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $36,277 to $47,850 with the average total cash compensation of $41,674.
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34576
43592

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Contact Center Representative II - Inbound Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Contact Center Representative II - Inbound: Service Operations, Service Management, Customer Relationship Management (CRM) software, Service Level Management ...More

Recently searched companies with related titles : Home Depot Inc. Call Center Customer Service Representative-Inbound

Salary estimation for Contact Center Representative II - Inbound at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC

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