How much does a Contact Center Representative IV - Inbound make in Boston, MA? The average Contact Center Representative IV - Inbound salary in Boston, MA is $72,879 as of June 28, 2020, but the range typically falls between $62,362 and $90,162. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

What Jobs Are Likely to Take a Pay Cut during Coronavirus?

25% $62,362 10% $52,787 90% $105,898 75% $90,162 $72,879 50%(Median)
Change Search Criteria

Job Description for Contact Center Representative IV - Inbound

Contact Center Representative IV - Inbound answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative IV - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. Additionally, Contact Center Representative IV - Inbound may require an associate degree. Typically reports to a supervisor or manager. The Contact Center Representative IV - Inbound has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. To be a Contact Center Representative IV - Inbound typically requires 5-7 years of related experience. (Copyright 2020 Salary.com)... View full job description

See user submitted job responsibilities for Contact Center Representative IV - Inbound.

Job Openings for Contact Center Representative IV - Inbound in Boston, MA
Those that have already made the climb...
Peter Castle, Chief Operating Officer, Director
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2018
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative IV - Inbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
62362
90162
72879

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
63986
101204
76651
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative IV - Inbound in Boston, MA. The base salary for Contact Center Representative IV - Inbound ranges from $62,362 to $90,162 with the average base salary of $72,879. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $63,986 to $101,204 with the average total cash compensation of $76,651.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

62362
90162

 

Step 3 of 3

How much should you be paid?

About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Contact Center Representative IV - Inbound Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Contact Center Representative IV - Inbound: VoIP Software, Service Management, Service Level Management, Customer Relationship Management (CRM) software ...More

Salary estimation for Contact Center Representative IV - Inbound at companies like : CHRISTOPHER & BANKS CORP, FINISH LINE INC -CL A, VASO Corp

Jobs with a similar salary range to Contact Center Representative IV - Inbound : Metrologist