How much does a Contact Center Representative IV - Outbound make in Boston, MA? The average Contact Center Representative IV - Outbound salary in Boston, MA is $70,256 as of February 26, 2024, but the range typically falls between $58,927 and $73,528. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative IV - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative IV - Outbound Salary $48,612 Boston,MA February 26, 2024
25th Percentile Contact Center Representative IV - Outbound Salary $58,927 Boston,MA February 26, 2024
50th Percentile Contact Center Representative IV - Outbound Salary $70,256 Boston,MA February 26, 2024
75th Percentile Contact Center Representative IV - Outbound Salary $73,528 Boston,MA February 26, 2024
90th Percentile Contact Center Representative IV - Outbound Salary $76,507 Boston,MA February 26, 2024
25% $58,927 10% $48,612 90% $76,507 75% $73,528 $70,256 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative IV - Outbound jobs in Boston, Massachusetts

Contact Center Representative - Part Time

Pacific Service Credit Union - Concord, CA

Outbound Call Center Representative

Work With Your Handz - Monterey Park, CA

What skills does a Contact Center Representative IV - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 37.64%
Business Process Outsourcing 2.81%
Promotion 2.01%
Others 57.54%

Job Description for Contact Center Representative IV - Outbound

Contact Center Representative IV - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative IV - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative IV - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative IV - Outbound independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Contact Center Representative IV - Outbound typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative IV - Outbound in Boston, MA

Career Path for Contact Center Representative IV - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative IV - Outbound, the upper level is Outbound Contact Center Supervisor and then progresses to Outbound Contact Center Senior Supervisor.

Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Representative IV - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative IV - Outbound, the highest Contact Center Representative IV - Outbound salary is in San Francisco, CA, where the Contact Center Representative IV - Outbound salary is 25.0% above. The lowest Contact Center Representative IV - Outbound salary is in Miami, FL, where the Contact Center Representative IV - Outbound salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Contact Center Representative IV - Outbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
58927
73528
70256

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
79848
98755
86276
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative IV - Outbound in Boston, MA. The base salary for Contact Center Representative IV - Outbound ranges from $58,927 to $73,528 with the average base salary of $70,256. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $79,848 to $98,755 with the average total cash compensation of $86,276.
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58927
73528

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Contact Center Representative IV - Outbound Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Contact Center Representative IV - Outbound: Data Entry-Keyboarding, Outbound Sales Calls, Customer Service Help Desk Software, Product Promotion ...More

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