How much does a Contact Center Scheduling Manager make hourly in the United States? The average hourly wage for a Contact Center Scheduling Manager in the United States is $47 as of February 26, 2021, but the range typically falls between $40 and $54. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Scheduling Manager
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2021 Salary.com)... View full job description
Armstrong Flooring, Inc., together with its subsidiaries, designs, manufactures, sources, and sells resilient flooring products for use primarily in the construction and renovation of commercial, residential, and institutional buildings in North America and the Pacific Rim. The company sells its products to independent... More
ARMSTRONG FLOORING INC
Fiscal Year Ended in 2019
What does a Contact Center Scheduling Manager do?
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Average Hourly Wage
Average Total Hourly Cash Compensation
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These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Scheduling Manager in the United States. The average hourly rate for Contact Center Scheduling Manager ranges from $40 to $54 with the average hourly pay of $47. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $44 to $62 with the average total hourly cash compensation of $53.