How much does a Contact Center Scheduling Manager make hourly in the United States? The average hourly wage for a Contact Center Scheduling Manager in the United States is $49 as of May 27, 2022, but the range typically falls between $41 and $56. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Scheduling Manager
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)... View full job description
Delek US Holdings, Inc. engages in the integrated downstream energy business in the United States. The company's Refining segment processes crude oil and other purchased feedstocks for the manufacture of various grades of gasoline, diesel fuel, aviation fuel, asphalt, and other petroleum-based products that are distrib... More
DELEK US HOLDINGS INC
Fiscal Year Ended in 2019
What does a Contact Center Scheduling Manager do?
Contact Center Scheduling Manager in Queens Village, NY
From fixed, split and micro-shifts to the rise of reserve working ie the scheduling technique that keeps up to 25% of the team on fluid shifts, means that bringing a team of full-time, part-time, contract and virtual agents together is a major challenge.
December 04, 2019
Contact Center Scheduling Manager in Mcallen, TX
Then, managers can add in an extra column to group people with the same start and finish times to help organize and communicate car-sharing opportunities in a timely manner.
February 03, 2020
Contact Center Scheduling Manager in Vallejo, CA
Sophisticated algorithms automatically check staffing levels against key performance indicators (KPI), service level agreements (SLA) and skills requirements, while special permission-based parameters allow managers to set non-overwritable activities.
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Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Scheduling Manager in the United States. The average hourly rate for Contact Center Scheduling Manager ranges from $41 to $56 with the average hourly pay of $49. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $45 to $64 with the average total hourly cash compensation of $55.