How much does a Contact Center Scheduling Manager make in Georgiana, AL? The average Contact Center Scheduling Manager salary in Georgiana, AL is $89,919 as of April 26, 2022, but the range typically falls between $76,178 and $102,943. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Contact Center Scheduling Manager
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)... View full job description
Delek US Holdings, Inc. engages in the integrated downstream energy business in the United States. The company's Refining segment processes crude oil and other purchased feedstocks for the manufacture of various grades of gasoline, diesel fuel, aviation fuel, asphalt, and other petroleum-based products that are distrib... More
Delek US Holdings, Inc.
Fiscal Year Ended in 2019
What does a Contact Center Scheduling Manager do?
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Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
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For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
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Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
Georgiana is a town in Butler County, Alabama, United States. As of the 2010 census, the population of the town was 1,738.
Georgiana is located in southern Butler County at 31°38'24.313" North, 86°44'21.991" West (31.640087, -86.739442). Interstate 65 passes to the northwest of the town, with access from exit 114 (State Route 106). U.S. Route 31 (Mobile Road) passes through the east side of the town, leading north 16 miles (26 km) to Greenville, the county seat. Via I-65, it is 58 miles (93 km) north to Montgomery, the state capital, and 110 miles (180 km) southwest to Mobile.
According to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduling Manager in Georgiana, AL. The base salary for Contact Center Scheduling Manager ranges from $76,178 to $102,943 with the average base salary of $89,919. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $83,805 to $117,338 with the average total cash compensation of $100,651.