Contact Center Scheduling Supervisor Salary in the United States

How much does a Contact Center Scheduling Supervisor make hourly in the United States? The average hourly wage for a Contact Center Scheduling Supervisor in the United States is $31 as of September 26, 2019, but the range typically falls between $27 and $35. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Scheduling Supervisor: Service Level Agreements (SLA), Customer Service Metrics, Real time Contact Traffic Control, Manage Staff Scheduling ...More

Salary estimation for Contact Center Scheduling Supervisor at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Job Description

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2019 Salary.com)

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Salary range for a Contact Center Scheduling Supervisor
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Understand the total hourly compensation opportunity for a Contact Center Scheduling Supervisor, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
27
35
31

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
28
38
33
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Scheduling Supervisor in the United States. The average hourly rate for Contact Center Scheduling Supervisor ranges from $27 to $35 with the average hourly pay of $31. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $28 to $38 with the average total hourly cash compensation of $33.
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27
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Job Openings for Contact Center Scheduling Supervisor
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Patricia B. Prichep , Senior Vice President of Operations and Secretary
CEL-SCI CORP
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2018
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Contact Center Scheduling Supervisor Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%