Contact Center Senior Manager Salaries in Canada
Alternate Job Titles: Call Center Operations Senior Manager
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How much does a Contact Center Senior Manager in Canada make? The median annual Contact Center Senior Manager salary in Canada is C$150,895, as of November 21, 2024, with a range usually between C$130,316-C$172,625 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Senior Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Senior Manager in Canada.
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This chart describes the expected percentage of people who perform the job of Contact Center Senior Manager that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Senior Manager in Canada is C$150,895, so 50% of the people who perform the job of Contact Center Senior Manager in Canada are expected to make less than C$150,895.
Source: HR Reported data as of November 21, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Senior Manager in , that make less than that salary. For example 50% of the people who perform the job of Contact Center Senior Manager in are expected to make less than the median.
Source: HR Reported data as of November 21, 2024
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Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View full job description
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Industries:
Aerospace & Defense , Biotechnology , Business Services , Chemicals , Construction , Edu., Gov't. & Nonprofit , Energy & Utilities , Financial Services , Healthcare , Hospitality & Leisure , Insurance , Internet , Media , MFG Durable , MFG Nondurable , Pharmaceuticals , Retail & Wholesale , Software & Networking , Telecom , Transportation
Similar Job Titles:
Contact Center Manager , Contact Center Quality Analyst , Contact Center Quality Analyst, Sr. , Contact Center Representative I , Contact Center Representative I - Outbound , Contact Center Representative III , Contact Center Traffic and Scheduling Manager , Contact Center Traffic and Scheduling Senior Assistant
Level of Education:
Contact Center Senior Manager Salaries with No Diploma , Contact Center Senior Manager Salaries with a High School Diploma or Technical Certificate , Contact Center Senior Manager Salaries with an Associate's Degree , Contact Center Senior Manager Salaries with a Bachelor's Degree , Contact Center Senior Manager Salaries with a Master's Degree or MBA , Contact Center Senior Manager Salaries with a JD, MD, PhD or Equivalent
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- Contact Center Senior Manager Salaries with No Diploma
- Contact Center Senior Manager Salaries with a High School Diploma or Technical Certificate
- Contact Center Senior Manager Salaries with an Associate's Degree
- Contact Center Senior Manager Salaries with a Bachelor's Degree
- Contact Center Senior Manager Salaries with a Master's Degree or MBA
- Contact Center Senior Manager Salaries with a JD, MD, PhD or Equivalent
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- Aerospace & Defense ,
- Biotechnology ,
- Business Services ,
- Chemicals ,
- Construction ,
- Edu., Gov't. & Nonprofit ,
- Energy & Utilities ,
- Financial Services ,
- Healthcare ,
- Hospitality & Leisure ,
- Insurance ,
- Internet ,
- Media ,
- MFG Durable ,
- MFG Nondurable ,
- Pharmaceuticals ,
- Retail & Wholesale ,
- Software & Networking ,
- Telecom ,
- Transportation